FAQ'S
What is Bloom & Glo?
Bloom & Glo is an Australian beauty and wellness brand creating elevated rituals designed to help you feel good, look good and live well.
We bring together beauty, wellness, technology and experience through products and rituals that are simple to incorporate into real life.
Because wellness isn't the destination. A well-lived life is.
Where are you based?
Bloom & Glo is an Australian-owned brand.
How can I contact you?
We'd love to hear from you.
For product questions, orders, wholesale, hospitality or general enquiries, please contact:
PRODUCTS + RITUALS
How do I know which Bloom & Glo ritual is right for me?
Our collection is designed around different ways you might want to elevate how you feel, look or experience a moment.
Whether you're looking to create a beauty ritual, unwind at the end of the day, bring more intention to your routine or simply create a moment that feels good, each product page includes information to help you choose the right ritual for you.
How do I use my Gua Sha or Divine Duo?
Apply your preferred facial oil or serum to clean skin to create slip, then gently glide your Gua Sha or facial roller across the skin.
Use light pressure and avoid pulling or dragging the skin. Your ritual doesn't need to be complicated, even a few intentional minutes can create a beautiful moment of facial massage and self-care.
How do I clean my Gua Sha and facial tools?
Gently clean your facial tools after use with mild soap and lukewarm water, then dry thoroughly with a soft cloth before storing.
As our crystal tools are made from natural stone, handle them with care and avoid dropping them onto hard surfaces.
How do I use the Rose Quartz Face and Eye Masks?
Our Rose Quartz masks can be used at room temperature or cooled before use for an especially refreshing ritual.
Simply place the mask gently over the face or eye area while lying down and allow yourself a few minutes to rest.
For a cooling ritual, place your mask in the refrigerator before use. Do not freeze it.
Are your crystal products made from natural stone?
Yes, they are made from natural stone, variations in colour, pattern and appearance are normal and make each piece slightly unique.
How do I use the Dry Brush?
Use your dry brush on dry skin before showering or bathing, using gentle strokes and adjusting the pressure to what feels comfortable for your skin.
Avoid irritated, broken or sensitive areas and discontinue use if irritation occurs.
AURA GLOW LED FACE MASK
What is the Aura Glow LED Face Mask?
Aura Glow is Bloom & Glo's flexible LED face mask, designed to make LED light therapy an easy and enjoyable part of your beauty and wellness ritual.
The mask features seven light modes, adjustable treatment times and a flexible design that sits comfortably across the face.
How do I use my Aura Glow mask?
Start with clean, dry skin and place the mask comfortably over your face.
Insert the eye inserts, close your eyes, select your preferred light mode and treatment time, and allow yourself to switch off.
We love stacking Aura Glow with music, meditation, visualisation or one of our Bloom & Glo audio rituals.
Should I keep my eyes closed?
Yes. We recommend keeping your eyes closed throughout your Aura Glow ritual.
Aura Glow includes specially designed eye inserts that help reduce the amount of light reaching the eyes when fitted correctly.
Rather than using your LED session as another opportunity to scroll or watch television, we recommend using the time to rest, listen to music, meditate or simply switch off.
How long should I use my mask for?
Aura Glow includes 5, 10, 15 and 20-minute timer settings, allowing you to choose a treatment time that works for your routine.
Always follow the instructions provided with your mask and discontinue use if you experience discomfort or irritation.
What are the seven light modes?
Aura Glow includes seven different LED light modes.
Each wavelength has different characteristics and is commonly used within LED beauty and wellness routines for different purposes.
You can explore the individual light modes and our recommended rituals in your Aura Glow guide.
Can I use skincare underneath my LED mask?
We recommend beginning your LED ritual with clean, dry skin unless the skincare product you're using specifically states that it is suitable for use with LED light therapy.
Your usual skincare can be applied after your ritual.
Does Aura Glow need to be plugged into a wall while I'm using it?
No, if the battery has been charged before use, you can simply use the mask on its own, plugged into the power controller.
How do I clean my Aura Glow mask?
Ensure your mask is switched off and disconnected from power before cleaning.
Gently wipe the mask using a soft, slightly damp cloth and allow it to dry completely before storing.
Do not immerse the mask, controller or electrical components in water.
Refer to the care instructions supplied with your mask for complete cleaning and storage guidance.
Is Aura Glow suitable for everyone?
LED devices may not be appropriate for everyone.
Please read the instructions and safety information supplied with your mask before use. If you have a medical condition, take photosensitising medication, have concerns about light sensitivity, are pregnant, or are unsure whether LED light therapy is appropriate for you, speak with an appropriately qualified healthcare professional before use.
Is Aura Glow TGA registered?
Aura Glow is not currently registered on the Australian Register of Therapeutic Goods (ARTG) and is sold as a beauty and wellness device rather than as a medical device intended to diagnose, treat, cure or prevent disease.
Does Aura Glow come with a warranty?
Yes. Aura Glow includes a 12-month warranty against eligible manufacturing faults.
Please retain your proof of purchase and contact hello@bloomandglo.com.au if you experience an issue with your mask.
Warranty coverage does not extend to damage caused by misuse, accidents, improper storage or failure to follow the product care instructions.
ORDERS + SHIPPING
When will my order be dispatched?
Orders are prepared and dispatched as quickly as possible from Australia.
Once your order has been dispatched, you'll receive confirmation and tracking information where applicable.
How long will shipping take?
Delivery times vary depending on your location and the shipping service selected at checkout.
Any delivery estimates provided are estimates only and may be affected by carrier delays or circumstances outside Bloom & Glo's control.
How can I track my order?
If tracking is available for your order, you'll receive your tracking details once your order has been dispatched.
If you haven't received your tracking information or need help locating your order, contact hello@bloomandglo.com.au.
Do you ship internationally?
Yes. International shipping is available to selected destinations. Available shipping options and pricing will be displayed at checkout.
RETURNS + PRODUCT ISSUES
What if my order arrives damaged or faulty?
Please contact us at hello@bloomandglo.com.au as soon as possible with your order number, a description of the issue and photographs where relevant.
We'll review the issue and help determine the appropriate next step.
Can I return my order if I change my mind?
Returns are subject to our current Returns Policy and applicable Australian Consumer Law.
For hygiene reasons, some beauty, wellness and personal-use products may not be eligible for change-of-mind returns once opened or used.
Please review our Returns Policy before purchasing or contact us at hello@bloomandglo.com.au if you're unsure.
What if my product is faulty?
If you believe your product has a fault, please contact us rather than disposing of it.
Your rights under any Bloom & Glo warranty are in addition to any rights you may have under Australian Consumer Law.
FOR SPACES + WHOLESALE
Does Bloom & Glo work with hotels, spas and wellness spaces?
Yes.
Bloom & Glo works with hotels, retreats, bathhouses, spas, treatment spaces and other businesses looking to incorporate elevated beauty and wellness rituals into their guest or client experience.
Our products can be considered for treatment enhancements, guest rituals, curated retail and other wellness experiences, depending on the space.
Do you offer wholesale?
Yes. Selected Bloom & Glo products are available for wholesale and professional use.
For wholesale enquiries, please contact:
Tell us a little about your business, location and what you're interested in, and we'll be in touch.
Can Bloom & Glo create something bespoke for our space?
Potentially, yes.
We're interested in thoughtful collaborations with spaces and brands where there is a strong fit.
Please contact hello@bloomandglo.com.au to discuss your space or project.